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Shipping & Returns

Return Policy and Procedure

  • 30-day money back guarantee - Or exchange (does not include restocking and shipping costs on non-eligible items). Not all items are eligible.
  • All warranties are handled by Watersoftener-parts.com, NOT the manufacturer, and are subject to validation.
  • Watersoftener-parts.com is not responsible for any goods/products damaged in transit. (Please see our Terms of Use, section 18)
  • Items will normally ship within a 24 hour period from time of purchase and all items are subject to availability. (Please see our Terms of Use, section 18)
  • Items with a P.O. Box shipping address WILL be subject to verification of authenticity of the purchaser. [Verification will include, but is not limited to: (I) a copy of the purchasers Driver’s License, (II) a copy of the purchaser’s method of payment.]  
  • To return an item, you must call (888)378-9021 or send an email to info@watersoftener-parts.com to request an RMA# -(Return Material Authorization). All returns require an RMA# that will be provided by email along with a return shipping label(if eligible) following receipt by Watersoftener-parts.com of a properly complete Return Material Authorization Form. Returns without an RMA# will NOT be processed. All returns are subject to authorization and approval by Watersoftener-parts.com

Send Returns To:

RETURNS / "RMA #"
WaterSoftener-parts.com
1501 Sarasota Center Blvd
Sarasota, FL, 34240

RETURN FOR MERCHANDISE FORM (Word Doc.)

RETURN FOR MERCHANDISE FORM (PDF)

Shipping Policy

  • ‘Free Shipping’ applies only to addresses located within the continental United States (lower 48).
  • Standard Ground is the only current method available for ‘Free Shipping.’
  • At this time, we use United Parcel Service (“UPS®”) or United States Postal Service (“USPS®”) for shipping, however, Watersoftener-parts.com reserves its right at any time to use a different shipping company in its sole discretion.
  • Products can not be shipped to incomplete addresses.
  • Watersoftener-parts.com does not offer gift packaging at this time.
  • For a more complete list of our current shipping policy please see our Terms of Use, Section 18

Damaged Goods: Watersoftener-parts.com must be notified within five (5) business days of delivery of any goods received in damaged condition through the submission of a Request for Merchandise Return Form. Damaged goods must be returned to Watersoftener-parts.com within thirty (30) days of delivery.

**[Any damaged goods received upon delivery must be first notified to the Carrier before submitting a request form. It is important that you do NOT accept any damaged goods.]

 Goods Received in Error: Watersoftener-parts.com must be notified within five (5) business days of any goods shipped in error through the submission of a Request for Merchandise Return Form. Such goods must be returned uninstalled and in new condition. The goods must be returned to Watersoftener-parts.com within thirty (30) days of delivery.

 Other Returns: A request to return new undamaged goods must be made to Watersoftener-parts.com within thirty (30) days of delivery through the submission of a Request for Merchandise Return Form. The goods must be returned in uninstalled and new condition. Return requests received more than thirty (30) days after delivery will not be accepted.

 **[Goods must be returned in their original condition including but not limited to original and un-opened packaging.]

 

**The costs of return shipping and a 20% restocking fee will be charged to you on all returned goods other than when: (I) we ship you the wrong goods, or (II) you receive goods in damaged condition.

 All returns require a return authorization number (“RMA#”) that will be provided to you by email along with a return shipping label (if eligible) following receipt by Watersoftener-parts.com of a properly completed Request for Merchandise Return Form. Returns without an RMA# will not be processed. All return authorizations are subject to review and approval by Watersoftener-parts.com.

For items subject to a warranty claim, you should first contact Watersoftener-parts.com at (888)378-9021.

Please complete the form below so we can accurately process your return. Please allow five (5) business days for processing of returns.

RETURN FOR MERCHANDISE FORM (Word Doc.)

RETURN FOR MERCHANDISE FORM (PDF)



Last Revised – March 2011

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